BACnet Service

This class develops the skills necessary to troubleshoot ventilation, occupancy/emergency control, and space comfort control (temperature, humidity, noise) functions through an in-depth understanding of the BACnet protocol and integration with Phoenix Controls product lines. Instruction, demonstration and hands-on student labs teach fundamental exhaust and supply airflow concepts where BACnet MS/TP variable airflow valves, thermostats and other controls all interact to control room ventilation. Special emphasis is placed on troubleshooting BACnet EIA-485 MS/TP networking issues.


Provide students an understanding of the skills needed to properly operate the Phoenix Controls’ Theris and Traccel native BACnet product line and coordinate advanced technical support with the local Phoenix Controls’ representative. Students who successfully complete this course will receive Service Certification for the Phoenix Controls’ BACnet systems.

Intended participants

Facility maintenance personnel who operate and maintain an installation of BACnet MS/TP Theris or Traccel equipment. For questions about the type of equipment installed in your facility, please contact your local Phoenix representative.


Available at Phoenix Controls’ training facility, 75 Discovery Way, Acton, MA. Please contact your local representative regarding onsite training options.

Course Details

  • Duration: Four days; 8:30 a.m. - 4:30 p.m., 1:00 p.m. closure on day 5.
  • Fee: $2,250.00 per student
  • Class size: 4 to 6 students
  • Prerequisites: Phoenix Controls will provide training materials and tools during this course. Familiarity with Microsoft Windows and Excel is highly recommended.
  • Course materials: All students will receive a course-specific training manual.